FAQ

​Abstracts

Q: If I submit an abstract do I have to attend the Congress?
A: All accepted abstracts will be scheduled in the Scientific Program either as Oral or Poster presentations. It is expected that at least one author of the abstract attend the Congress to present the work and answer questions. Registration must be received by the Early Registration Deadline to ensure inclusion of the abstract in the Scientific Program.
 
Q: I have submitted an abstract, when will I know if it has been accepted?
A: Abstract notification emails have been sent to the corresponding author. If you did not receive your abstract notification, please send an email to wip@kenes.com. 

Q: How can I make changes to an abstract I have already submitted?
A: You may enter the Abstract Submission system with your username and password and make changes to your abstract until the submission deadline date. No abstract changes will be accepted after this date.
 
Q: If my abstract is accepted, where will it be published?
A: All accepted abstracts will be published in the journal PAIN Practice, published by Wiley on behalf of the World Institute of Pain.  Only abstracts of authors who have paid their registration fees by Monday, April 4​, 2016 will be included in the Scientific Program​.

Q: The abstract submission system keeps telling me I have not added an author
      Or
     The Abstract Submission System is not showing the last author I have added.
A: Please remember to click “submit” on the Authors page, before clicking “next”.
 

CME/CPD Accreditation

Q: Is the Congress CME accredited?
A: Once the Scientific Program has been finalized, an application for CME/CPD credits will be made to the Postgraduate Institute for Medicine (PIM). For further details on CME/CPD Accreditation and how to receive your CME/CPD Certificate, please visit the CME/CPD Accreditation page.
 
Q: How can I claim my CME-CPD credits after the Congress?
A: Your CME/CPD certificate will be delivered electronically after completing the educational evaluation and credit claiming procedure. The process will take 5-10 minutes. We thank you for your feedback as it is an important part of the CME-CPD accreditation process and helps improve future educational offerings. 

Congress Venue and Directions

Q: Where is the Congress taking place?
A: The Congress will take place at the New York Hilton Hotel. For more information on the venue please visit the venue website .
 
Q: How do I get from the Airport to the Congress Venue?
A: There is a lot of information on our Discover NYC webpage.
For maps and directions to the venue, please visit the Hilton Hotel website.

Q: Can you please send me details of public transport? Do you have a map of the city or area surrounding the venue?
A: For up-to-date tourist information including public transport information and maps, please visit the city’s official website: http://www.nycgo.com/maps 
 

Invitation Letters & Visa Applications 

Q: How do I apply for a visa?
A: Visa regulations depend on your nationality and country of origin. We suggest you contact your local Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you.

Q: Where can I get a Congress invitation letter so that I can apply for a visa?
A: Please send a request for an official invitation letter to our Invitation Department via the Contact Us page. Please make sure to send us your full name (as printed in your passport), full postal address and passport number. An official invitation letter will be created and sent to you by e-mail within 5-7 working days.

Q: Is it possible to send an official invitation letter directly to my local Consulate?
A: Unfortunately we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.


Registration

Q: How do I register for the Congress?
A: In order to register for the Congress, please register online

Q: How can I pay the registration fees?
A: Payment of registration fees can be made by credit card or bank transfer. For full details please click here.
 
Q: Can I receive an invoice under the sponsoring Company/ Hospital’s name?
A: Yes. If you require an invoice to be issued to the sponsoring company, please send an email to the Registration Department, specifying the services requested and full address of the sponsoring company.
 
Q: Can I register for the Congress without paying?
A: Yes, but your registration will be confirmed only when full payment is received.
 
Q: Can I register before the early fee deadline and pay later?
A: In order to benefit from the early fee registration discount, payment must be received before the deadline.
 
Q: Can I register onsite?
A: Yes. Onsite registration is available during the Congress days. Onsite fees will apply.
 
Q: What does my registration fees include?
A: For full detailed entitlements, please visit the registration page​
 
Q: Will I receive a confirmation letter after I have finished registering?
A: Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received and registration is completed. You may use this confirmation letter for visa application purposes. 


Hotel Accommodation

Q: How can I find out information about hotels and their rates for this Congress?

A: Kenes International is offering Congress participants specially reduced rates for various hotels around the Congress venue. Information, pictures, location and rates are available here.

Q: How can I book my room and should I pay in advance?

A: Go to our easy to use website and book online. Please note that full payment is required before arriving to the hotel.

Q: Will I receive a hotel confirmation?

A: Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed and the requested deposit is received.

Q: Can I book a hotel room without registering for the Congress?

A: Yes. You can book your room without registering by clicking on the "Booking" button of your chosen hotel available on the website via the hotel accommodation page. If you need further assistance, please email the Hotel Accommodation Department.

Q: How can I book rooms for a group?

A: For group booking (10 rooms and more) please contact the Hotel Accommodation – Groups Department. Different payment and cancellation conditions apply.

Q:  Can I cancel my hotel booking

A:  Yes, depending on the room type reserved we offer a competitive cancellation policy. If canceled or modified within the cancellation period, no fees will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.​​


Key Dates

​Abstracts​Submission Deadline​Sunday, January 31​, 2016
​Registration​Early Bird Registration Deadline​Tuesday, March 22, 2016
​Online Registration Deadline​Thursday, May 19, 2016
​Registration Cancellation Policy​100% refund (less 30 USD handling fee)​Prior to March 22, 2016
50% refund
​From March 23 - May 10, 2016
No refund​From May 11, 2016
​Sponsorship & Exhibition​Technical Manual available online​3 months prior to the Congress

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